ANA LORRAINE L. LAO Renaissance Dubai Hotel Mobile No.: (050) 4214862 Work: (04) 2625555 QUALIFICATION & SKILLS �Hardworking, empowered and result oriented �Computer application literate �Efficient in oral and written communication �Planning, coordinating, interpersonal, flexibility and leadership WORK EXPERIENCE I.August 1999 up to December 2001 Palmphil, Garments Phil. Corporation San Pedro, Laguna Philippines Production Controller �Reports directly to the General Manager and Production Manager �Monitoring daily production status and find ways to improved work methods to enhance productivity �Supervise and coordinate the activities of production, quality assurance, quality control and packing clerk �Assisting the Production Manager to evaluate production associate for regularization as per their individual efficiency �Monitor daily & monthly efficiency for individual associate and for the whole production department �Following up cut goods from cutting department for production �Preparing and updating master file of production Production Planning and Inventory Control �Monitoring production output and check if production scheduled was strictly followed �Prepares sewing & shipment schedule �Prepares weekly and monthly consumption report �Coordinating with export department regarding shipment schedule �Monitoring fabric and accessories, making sure that it's enough and theirs no wastage of it �Coordinating with merchandising department regarding the account �Distributing all other important details to other department related to my job �Performs other duties that may assigned from time to time Merchandiser �Receiving all orders from buyers �Communicating with buyers, inspector and all the international contact regarding the orders �Giving all information and instruction to other department �Coordinating with planning and control department for cut goods, accessories and fabric �Conduct meeting if necessary to be able to monitor every single details of the order to meet buyer's expectation �In charge in preparing sample for buyer's approval �Coordinates with production manager and export manager to make sure that shipment will be on time �Maintaining and safekeeping of all important files for future reference II.April 2002 up to present Renaissance Dubai Hotel Dubai, U.A.E. Receptionist / Cashier �Taking full responsibility in guest relations from processing check in until check out and making sure that guest stay meets as per the brand standard by providing a quality service through out their stay to be sure that guest return is definite �To participate fully in daily operation of Front Desk during scheduled shifts, ensuring that all guest are treated fficiently, courteously and professionally at all times �Receiving calls regarding guest request and assuring that it will be given as soon as possible �Attending daily shifts briefing and taking note of the information given and ensuring that I am aware of important things including selling procedure for that particular day �Taking ownership of guest complaint and resolving in a professional and hospitable way �Communicating with room service for special amenities that needs to be prepared prior to guest arrival �Having a good knowledge in hotel system (Fidelio) �Follow through with any daily task that will be given in a timely and efficient manner making sure that proper handover has been given and taken �Informing concierge for all the last minute changes for guest airport pickup and airport drop �Checking all the backups including lpo's and voucher �Contacting agencies, airlines, government and private facilities, etc. prior to the guest request in inquiring basic and necessary services �Be able to perform duties of telephone operator and business center secretary EDUCATION International Electronics and Technical Institute Inc .(IETI)1997 - 1999 San Pedro, Laguna Tertiary Graduate Course: Information Technology Management San Pedro National High School1993 - 1997 San Pedro, Laguna Secondary Graduate Langgam Elementary School1987- 1993 Langgam, San Pedro Laguna Primary Graduate PERSONAL BACKGROUND Birth Date:September 24, 1980 Place of Birth:San Pedro, Laguna Age:23 years old Sex: Female Nationality:Filipino Height:5'2" Weight:95 lbs. Religion:Roman Catholic Civil Status:Single REFERENCES Mr. James ChenMrs. Amelita Baronia Administrator ManagerTechnical Directress Diatex, Garments CorpIETI San Pedro San Pedro, LagunaPhilippines Philippines Tel. No. 00632 - 8477647 Tel. no. 00632 - 8477657 Mr. Francisco GilesMs. Cecillia Berania General ManagerFront Office Manager Renaissance Dubai HotelRenaissance Dubai Hotel Dubai, U.A.E.Dubai, U.A.E. Tel. No. 04 - 2625555Tel. No. 04 - 2625555 |
